Return and Refunds Policy

Last Updated: Sept 29, 2026

At Northbridge Containers, we aim to provide clear product information and a straightforward purchasing experience. This Returns & Refunds Policy explains how return requests, cancellations, damaged products, and approved refunds are handled.

Because shipping containers are large commercial products that require specialized transportation and handling, return eligibility may depend on the product type, condition, delivery status, and reason for the return. Please review this policy before placing an order.

1. Order Confirmation

An order is considered confirmed when Northbridge Containers accepts the order and the applicable payment requirements have been completed. Before finalizing an order, customers should review the applicable:

  • Product description
  • Container size and specifications
  • Product condition
  • Price
  • Availability
  • Delivery information
  • Applicable taxes and charges
  • Payment requirements

Product availability may change until an order is confirmed. We will not intentionally substitute a different product without communicating the applicable options to the customer.

2. Order Cancellations Before Delivery

Customers may request to cancel an eligible order before the container has been released for delivery or transferred to the applicable carrier. Cancellation eligibility may depend on the status of the order.

Products that have been customized, modified, specially sourced, fabricated, or prepared specifically for a customer may have different cancellation terms. Any applicable restrictions will be communicated before the order is finalized. If a cancellation is approved, the refund will be handled according to the terms applicable to the order and this policy.

3. Orders Already in Transit

Once a container has been released for transportation or is already in transit, cancellation options may be limited. Customers should contact Northbridge Containers as soon as possible if they need to discuss an order that has already been scheduled or dispatched.

Where an eligible return is requested after delivery, the customer must follow the return authorization process described below. Refusing delivery does not automatically qualify an order for a refund.

4. Return Eligibility

Northbridge Containers offers a 30-day return request period, beginning on the confirmed delivery date, unless otherwise stated on the applicable product page or order agreement. To request consideration for a return:

  • Contact us within the applicable return period.
  • Provide your order number or other identifying order information.
  • Explain the reason for the return.
  • Provide photographs or supporting documentation when reasonably required.
  • Do not arrange return transportation until authorization has been provided by Northbridge Containers.

A return request does not automatically guarantee approval.

5. Condition Requirements

To remain eligible for return consideration, a container should remain substantially in the condition in which it was delivered, except for reasonable inspection. Return eligibility may be affected if the container has been:

  • Structurally altered
  • Modified without authorization
  • Repainted
  • Installed or permanently attached to another structure
  • Damaged after delivery
  • Misused or improperly handled
  • Relocated in a manner that causes damage

Used containers may have cosmetic wear, dents, surface rust, repairs, patches, or other characteristics disclosed in the applicable product description. Normal characteristics disclosed before purchase are not automatically considered defects.

6. Products That May Not Be Eligible for Return

Certain products may be excluded from standard return eligibility, including:

  • Custom-built containers
  • Modified containers
  • Containers built to customer specifications
  • Special-order products
  • Specially sourced equipment
  • Products sold as final sale or as-is, where clearly disclosed before purchase
  • Products that have been altered or damaged after delivery

If a product has special return restrictions, those restrictions will be clearly communicated before the purchase is completed.

7. Return Transportation

Shipping containers require specialized transportation. Return transportation must be arranged or approved through Northbridge Containers.

  • Defective or Incorrect Items: If a return is approved because we supplied the wrong product or because a confirmed product issue qualifies under this policy, Northbridge Containers covers or reviews the appropriate return transportation arrangements at no additional cost to the customer.
  • Customer Remorse / Change of Mind: For customer-initiated returns that are approved for reasons unrelated to an error or defect by Northbridge Containers, the customer is responsible for all return shipping and transportation costs.

Any applicable transportation costs or deductions will be communicated before the return arrangement is finalized. No restocking fees are charged for standard returns.

8. Damaged, Incorrect, or Misdescribed Products

Customers should inspect the container at the time of delivery whenever reasonably possible. If you believe that a product has arrived damaged, is materially different from the confirmed order, or has a significant issue not disclosed in the product information, please contact us promptly.

When reporting an issue, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs
  • Relevant delivery documentation, if available

Where visible transportation damage is present, customers should note the issue on the delivery paperwork when reasonably possible. Prompt notification helps us investigate the issue and determine the appropriate next steps.

9. Resolution Options

If Northbridge Containers confirms that a product was incorrectly supplied, materially defective, or materially inconsistent with the applicable product description, we will review the appropriate resolution. Depending on the circumstances, a resolution may include:

  • Repair, where practical
  • Replacement, subject to availability
  • An alternative mutually agreed solution
  • A refund, where appropriate

Any replacement or alternative product will be discussed with the customer before final arrangements are made.

10. Refund Processing

Once a return or cancellation is approved, Northbridge Containers will process the applicable refund according to the approved resolution.

Approved refunds are processed within 14 business days after the applicable refund requirements have been satisfied, unless otherwise required by law or stated in the order terms. Where possible, refunds will be issued through the original payment method. If a physical return and inspection are required before final refund approval, processing will begin after the returned product has been received and reviewed.

11. Refund Adjustments

A refund may be reduced or denied where permitted by applicable law if the returned product:

  • Was damaged after delivery
  • Shows excessive wear or misuse
  • Was modified or altered
  • Is missing included components or accessories
  • Sustained damage during customer-arranged handling or relocation

If a refund adjustment or denial is made, Northbridge Containers will provide an explanation based on the circumstances of the return.

12. Delivery Refusal

If a customer refuses delivery, Northbridge Containers will review the circumstances surrounding the refusal. Reasons such as visible transportation damage, an incorrect product, or legitimate safety concerns may require further review.

A delivery refusal for other reasons does not automatically result in a full refund. Transportation, handling, or other applicable costs may be considered according to the confirmed order terms and applicable law. Customers should contact us as soon as possible if they believe delivery should not be accepted.

13. Delivery Delays

Any delivery dates or transit estimates provided by Northbridge Containers are estimates unless expressly confirmed otherwise in writing. Delivery may be affected by circumstances including:

  • Weather conditions
  • Transportation delays
  • Carrier or equipment availability
  • Road closures or restrictions
  • Permit requirements
  • Customer scheduling changes
  • Site accessibility issues
  • Events outside reasonable control

If a delivery schedule changes, we will make reasonable efforts to communicate relevant updates.

14. Your Legal Rights

Nothing in this Returns & Refunds Policy is intended to limit rights or remedies available to customers under applicable Canadian federal, provincial, or territorial law, including provincial consumer protection legislation.

15. Contact Us

For questions about cancellations, returns, refunds, damaged deliveries, or product concerns, please contact Northbridge Containers.

  • Northbridge Containers
  • Email: info@northbridgecontainers.com
  • Phone: +1 450 262 0359
  • Business Address: 10354 120 St Yard B, Surrey, BC V3V 4G2, Canada

When contacting us about an existing order, please include your order number and relevant details so we can assist you more efficiently.