Last Updated: August 25, 2026

Northbridge Containers respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, share, store, and protect information when you visit our website, contact us, request a quote, place an order, or otherwise interact with our products and services.

Please read this Privacy Policy carefully.

1. Information We May Collect

The information we collect depends on how you interact with Northbridge Containers.

Information You Provide Directly

You may provide personal information when you:

• Submit a contact form
• Request a quote
• Create or submit an order
• Contact customer support
• Subscribe to communications, where available
• Request delivery information
• Communicate with us by email, phone, or other approved channels

This information may include:

• Full name
• Company or business name
• Email address
• Phone number
• Billing address
• Delivery address
• Product preferences
• Quote or project details
• Order information
• Delivery instructions
• Messages or documents you choose to send us

We collect information reasonably necessary to respond to your request, process an order, coordinate delivery, provide customer support, or operate our business.

2. Payment Information

When you make a purchase, payment information may be processed through approved payment providers, financial institutions, or other authorized payment methods.

Depending on the payment method, we may receive limited payment-related information, such as:

• Payment confirmation
• Transaction reference
• Payment status
• Billing information necessary to process the order

Northbridge Containers does not ask customers to provide online banking passwords or financial account login credentials through our standard website forms or ordinary email communications.

Please review our Payment Policy for additional information about approved payment methods and payment procedures.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through your browser, device, cookies, analytics tools, or similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website or search source
• General location information
• Website interaction and performance data

This information helps us understand how visitors use our website and may be used for security, analytics, troubleshooting, and website improvement.

4. Cookies and Similar Technologies

Northbridge Containers may use cookies and similar technologies to support website functionality and understand how visitors interact with our website.

Cookies may be used to:

• Remember user preferences
• Support shopping cart or checkout functions
• Improve website performance
• Analyze website traffic
• Help identify technical issues
• Improve the customer experience

You may be able to control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of some parts of our website.

5. How We Use Your Information

Northbridge Containers may use collected information to:

• Respond to inquiries and quote requests
• Provide customer support
• Process and confirm orders
• Prepare invoices, receipts, and order documentation
• Verify payment and order information
• Coordinate shipping and delivery
• Communicate about orders or delivery arrangements
• Process eligible returns or refunds
• Improve our website, products, and services
• Maintain business and transaction records
• Detect or prevent fraud, unauthorized activity, or security issues
• Comply with legal, tax, accounting, and regulatory obligations
• Send promotional communications where permitted and subject to applicable opt-out rights

We use personal information only for legitimate business purposes, with consent where required, or as otherwise permitted by applicable law.

6. How We May Share Information

Northbridge Containers does not sell or rent personal information in exchange for money.

We may share information with trusted service providers or third parties when reasonably necessary to operate our business or complete a customer transaction.

These parties may include:

• Freight carriers and logistics providers
• Payment processors and financial institutions
• Website hosting providers
• Email and communication providers
• Analytics and technology providers
• Contractors and professional service providers
• Government authorities or law enforcement where legally required

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to a valid legal request
• Protect our rights or property
• Prevent fraud or security threats
• Protect the safety of customers, employees, or others

Service providers may only receive information reasonably necessary to perform their services.

7. Customer Privacy Rights

Depending on your state of residence and applicable law, you may have rights relating to your personal information.

These rights may include the ability to:

• Request access to certain personal information we hold
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Opt out of certain marketing communications
• Ask questions about how your information is handled

We may need to verify your identity before responding to certain privacy requests.

Some information may need to be retained for legitimate purposes, including:

• Order processing
• Tax and accounting requirements
• Legal obligations
• Fraud prevention
• Security
• Dispute resolution
• Enforcement of agreements

To submit a privacy-related request, please contact us using the information provided at the end of this policy.

8. Marketing Communications

Where permitted, Northbridge Containers may send promotional or marketing communications about our products, services, or offers.

You may opt out of promotional email communications by using the unsubscribe option included in the message or by contacting us.

Please note that even if you opt out of marketing communications, we may still send non-promotional messages relating to:

• Orders
• Payments
• Delivery
• Customer service
• Security
• Legal or policy updates

9. Data Security

Northbridge Containers uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Limiting access to authorized personnel
• Using appropriate service providers
• Applying reasonable security procedures
• Maintaining operational safeguards for customer information

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own accounts, devices, and communications.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Process and support orders
• Maintain required business records
• Meet tax and accounting obligations
• Resolve disputes
• Enforce agreements
• Address security or fraud concerns
• Comply with applicable law

The retention period may vary depending on the type of information and the reason it was collected.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Northbridge Containers is not responsible for the privacy practices, security measures, or content of third-party websites.

We encourage customers to review the privacy policy of any third-party website or service before providing personal information.

12. Children’s Privacy

Northbridge Containers does not knowingly collect personal information from children under the age of 13.

Our products and services are intended primarily for adults and business customers.

If we become aware that personal information from a child has been collected in a manner that violates applicable law, we will take appropriate steps to address the information.

A parent or legal guardian who believes that a child has provided personal information to us may contact us using the information below.

13. Changes to This Privacy Policy

Northbridge Containers may update this Privacy Policy from time to time to reflect changes in:

• Our business operations
• Website functionality
• Products or services
• Privacy practices
• Legal or regulatory requirements

When changes are made, the updated version will be posted on this page with a revised Last Updated date.

We encourage visitors to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or wish to submit a privacy-related request, please contact Northbridge Containers.

Northbridge Containers

Email: info@northbridgecontainers.com
Phone: +1 450 262 0359
Business Address: 10354 120 St Yard B, Surrey, BC V3V 4G2, Canada

For privacy requests relating to an existing order, please provide enough information for us to identify the relevant transaction while avoiding the unnecessary submission of sensitive financial information.